Return & Refund Policy

Pre-Orders — No Refunds

Because we begin assembling your Northstar timepiece immediately upon receiving your pre-order, all pre-orders are final and non-refundable. This policy exists to ensure every watch is built with the care and precision our customers expect — your order enters production the moment it is placed.

We encourage you to review your dial selection carefully before completing checkout. If you have questions before ordering, contact us at hello@northstar-archive.com and we're happy to help.

Returns After Delivery — 30-Day Window

If your watch arrives damaged, defective, or not as described, we will make it right. For all other returns, we accept requests within 30 days of the delivery date, subject to the following conditions:

• The watch must be unworn and in its original condition.
• All original packaging, documentation, and accessories must be included.
• The watch must show no signs of wear, scratching, or modification.
• Return shipping costs are the responsibility of the customer unless the item is defective or was sent in error.

How to Request a Return

To initiate a return, email us at hello@northstar-archive.com with the subject line "Return Request — [Your Order Number]" and include:

• Your full name and email address used at checkout
• Your order number
• The reason for your return
• Photos of the item and packaging (required for damaged or defective claims)

We will respond within 2 business days with next steps.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your watch arrives damaged or with a manufacturing defect, contact us immediately at hello@northstar-archive.com. We will cover return shipping and either replace your watch or issue a full refund at your preference.

Warranty

Your Northstar timepiece is covered by our manufacturer's warranty. To activate your warranty, visit your account dashboard after your watch arrives. Warranty coverage is separate from this return policy.

Contact

Questions about a return or your order?
hello@northstar-archive.com
Northstar Archive Inc., Dallas, TX